Terms & Conditions

• "Agreement" — These Terms together with any applicable Service Agreement, Subscription Agreement, Statement of Work, or Pilot Agreement executed between you and Krraft. In the event of any conflict, these Terms shall prevail unless the applicable Service Agreement expressly states otherwise in writing signed by Krraft.
• "Services" — Any software, platform, product (including LabOS), consulting, development, or automation services provided by Krraft.
• "Client Data" — Any data, including personal data, patient data, or business data, submitted, uploaded, or entered into the Services by you or your authorized users.
• "Subscription" — A recurring paid plan granting access to LabOS or any other Krraft SaaS product.
• "Pilot Period" — Any free or discounted trial period offered prior to a paid Subscription commencing, provided entirely at Krraft's discretion and subject to change or termination at any time.

1. You must be at least 18 years old and legally authorized to enter into a binding agreement on behalf of yourself or the entity you represent to use our Services.
2. You are solely responsible for maintaining the confidentiality of any account credentials, login information, or API keys associated with your use of the Services, and for all activity that occurs under your account, whether or not authorized by you.
3. You agree to provide accurate, current, and complete information when creating an account or engaging our Services. Krraft is not liable for any consequences arising from inaccurate or outdated information you provide.
4. Krraft reserves the right, in its sole discretion, to suspend or terminate any account at any time, with or without cause, and with or without notice, including where Krraft reasonably believes there has been a violation of these Terms, unauthorized access, or fraudulent activity.

1. Krraft provides two categories of Services:
   • Custom Development & IT Infrastructure Services — bespoke software development, AI workflow automation, custom IT infrastructure setup, and related consulting services, governed by a separate Service Agreement or Statement of Work ("SOW").
   • Software-as-a-Service Products (including LabOS) — subscription-based access to Krraft's proprietary software products, governed by these Terms and any applicable Subscription Agreement.
2. Krraft reserves the right, at its sole discretion and without liability, to modify, update, restrict, or discontinue any feature of the Services at any time. Krraft will make reasonable efforts to provide notice of material changes but is under no obligation to maintain any specific feature indefinitely.
3. Any timelines, estimates, or roadmap items communicated by Krraft (verbally, in proposals, or otherwise) are non-binding projections only and do not constitute a contractual commitment unless expressly stated as a firm deadline in a signed Service Agreement.

1. Fees for Services are as specified in the applicable Service Agreement, Subscription plan, or invoice. All fees are quoted in Indian Rupees (INR) unless otherwise stated and are exclusive of applicable taxes (including GST), which shall be borne by the Client in addition to the quoted fees.
2. Setup Fees: One-time setup, onboarding, or data migration fees are due prior to commencement of onboarding and are strictly non-refundable under all circumstances, including if the Client subsequently decides not to continue with the Services.
3. Subscription Fees: Recurring Subscription fees are billed in advance and are due on the billing date specified. Failure to pay within 7 days of the due date entitles Krraft to immediately suspend access to the Services without further notice, and to charge a reconnection fee to restore access.
4. Project-Based Services: For custom development or infrastructure projects, payment milestones shall be as specified in the applicable Service Agreement or SOW. Work product, source code, and deliverables shall remain the sole property of Krraft and will not be released or transferred until full payment of all amounts due has been received.
5. Late Payments: Krraft reserves the right to charge interest on overdue amounts at 2% per month (or the maximum rate permitted by applicable law, whichever is higher), and to recover all reasonable costs of collection, including legal fees, from the Client.
6. No Refunds: All fees paid to Krraft are final and non-refundable, including in cases of early termination by the Client, dissatisfaction with the Services, or non-use of the Services, except where expressly agreed otherwise in writing by Krraft or where mandated by applicable law.
7. Price Changes: Krraft may revise Subscription pricing at any time with 15 days' prior notice. Continued use of the Services after such notice constitutes binding acceptance of the revised pricing; if the Client does not agree, its sole remedy is to terminate the Subscription before the new pricing takes effect.
8. Taxes and Withholding: The Client shall be responsible for any withholding taxes, duties, or similar charges applicable to payments made to Krraft, and shall gross up payments as necessary so that Krraft receives the full amount invoiced.

1. Pilot Periods, where offered, are provided entirely at Krraft's discretion and may be modified, shortened, or withdrawn by Krraft at any time without liability.
2. At the conclusion of a Pilot Period, continued access to the Services requires the Client to enter into a paid Subscription on Krraft's then-current terms and pricing. Krraft is under no obligation to continue providing free or discounted access beyond the stated Pilot Period.
3. As a condition of any free or discounted Pilot Period, Krraft reserves the right to request the Client's participation in a testimonial, case study, or reference call, which the Client agrees to reasonably accommodate.
4. Client Data entered during a Pilot Period that does not convert to a paid Subscription may be deleted by Krraft 7 days after the Pilot Period ends, without further notice, unless the Client has requested export prior to that date.

1. As between the parties, the Client retains ownership of Client Data. However, Krraft retains a perpetual, royalty-free right to use aggregated, anonymized, or de-identified data derived from Client Data for purposes including product improvement, analytics, benchmarking, and development of new features, provided such data does not identify the Client or any individual.
2. Healthcare and Personal Data: Where the Services involve personal or health-related data, Krraft shall use commercially reasonable efforts to process such data consistent with the Digital Personal Data Protection Act, 2023, and any applicable Data Processing Addendum. The Client is solely responsible for ensuring it has obtained all necessary consents from data subjects (including patients) prior to submitting such data to the Services, and Krraft bears no liability for Client's failure to obtain such consents.
3. Krraft implements reasonable security measures appropriate to a business of its size and stage but does not guarantee absolute security, and the Client acknowledges that no system is completely secure against all forms of unauthorized access.
4. Krraft will not sell Client Data to third parties. Krraft may, however, engage third-party service providers (e.g., cloud hosting, infrastructure) as necessary to operate the Services, and the Client consents to such data processing by Krraft's service providers.
5. Upon termination, Client Data will be available for export for 15 days, after which Krraft may delete such data at its discretion without further liability. Export in a specific format is not guaranteed and will be provided in Krraft's standard export format only.
6. Full details are set out in our separate Privacy Policy, incorporated by reference, which Krraft may update from time to time at its discretion.

1. Krraft IP: All rights, title, and interest in and to the Services, including LabOS software, underlying source code, architecture, design, trademarks ("Krraft," "LabOS"), documentation, and any proprietary tools, frameworks, templates, or methodologies used or developed by Krraft — including any developed in the course of a custom engagement — remain the exclusive property of Krraft, unless expressly and specifically assigned to the Client in writing.
2. License to Use: Krraft grants the Client a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for the Client's internal business purposes, for so long as fees are current and the Client is in compliance with these Terms. This license terminates immediately upon termination of the Subscription or breach of these Terms.
3. Custom Development Deliverables: For custom development projects, ownership of final custom deliverables transfers to the Client only upon receipt of full and final payment of all amounts due, and expressly excludes any of Krraft's pre-existing tools, libraries, frameworks, reusable components, or general know-how, all of which remain Krraft's exclusive property and may be reused by Krraft in other engagements.
4. Feedback: Any feedback, suggestions, feature requests, or ideas the Client provides may be used, implemented, and commercialized by Krraft without restriction, attribution, or compensation to the Client.
5. The Client shall not copy, reverse-engineer, decompile, disassemble, modify, create derivative works of, or attempt to extract the source code of the Services. Any breach of this clause entitles Krraft to immediately terminate access without refund and pursue all available legal remedies.
6. The Client grants Krraft the right to identify the Client as a customer and to use the Client's name and logo in Krraft's marketing materials, website, and sales collateral, unless the Client has objected in writing.

The Client agrees not to:

1. Use the Services for any unlawful purpose or in violation of applicable law;
2. Upload or transmit any data it does not have the legal right to submit, including patient data without proper authorization, with Krraft bearing no responsibility for verifying such authorization;
3. Attempt to gain unauthorized access to any part of the Services or Krraft's systems;
4. Interfere with or disrupt the Services in any manner;
5. Use the Services to build a directly or indirectly competing product, or reverse-engineer any element of the Services for competitive purposes;
6. Resell, sublicense, or provide third-party access to the Services without Krraft's prior written consent;
7. Misrepresent its identity or affiliation.

Krraft reserves the right to immediately suspend or terminate access for any suspected violation of this Section, at its sole discretion, without notice, refund, or liability.

1. Krraft does not guarantee any specific uptime percentage, availability level, or response time unless expressly set out in a signed Service Level Agreement. The Services are provided on a reasonable-efforts basis.
2. Support is provided through the channel(s) specified by Krraft during Krraft's stated business hours only. Krraft is under no obligation to provide support outside these hours, and any assistance provided outside stated hours is offered at Krraft's discretion and does not create an ongoing obligation.
3. Krraft bears no liability whatsoever for downtime, data loss, delay, or service interruption arising from third-party infrastructure providers, internet outages, force majeure events, or any cause outside Krraft's direct and immediate control.

1. The Services are provided strictly "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including without limitation any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement, to the maximum extent permitted by law.
2. Krraft does not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected within any particular timeframe.
3. The Client acknowledges and agrees that any output generated by the Services (including diagnostic reports, billing calculations, or other data generated via LabOS) is provided as an operational tool only, and that the Client bears sole and exclusive responsibility for reviewing, verifying, and validating all such outputs prior to any clinical, financial, or business reliance. Krraft accepts no liability for decisions made or actions taken based on Service outputs without independent Client verification.
4. No advice or information obtained from Krraft, whether oral or written, shall create any warranty not expressly stated in these Terms.

1. To the maximum extent permitted by applicable law, Krraft's total aggregate liability arising out of or in any way related to these Terms or the Services shall not exceed the lesser of (a) the total fees actually paid by the Client to Krraft in the three (3) months preceding the event giving rise to the claim, or (b) ₹50,000.
2. In no event shall Krraft be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, business opportunity, or reputational harm, regardless of the theory of liability (contract, tort, or otherwise) and even if Krraft has been advised of the possibility of such damages.
3. The limitations in this Section apply regardless of whether a remedy fails of its essential purpose, and shall survive termination of these Terms.
4. Nothing in this Section shall limit liability that cannot be limited under applicable mandatory law, including liability for Krraft's own fraud or willful misconduct.

The Client agrees to fully indemnify, defend, and hold harmless Krraft, its officers, directors, employees, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, penalties, and expenses (including reasonable legal fees) arising out of or related to: (a) the Client's breach of these Terms; (b) the Client's violation of applicable law; (c) any Client Data submitted, including any failure by the Client to obtain proper consent or authorization for personal, health, or patient data; (d) the Client's use or misuse of Service outputs, including reliance on any diagnostic, billing, or reporting output without independent verification; or (e) any claim brought by a third party (including a patient) arising from the Client's operations, regardless of whether Krraft's Services were involved. This indemnification obligation is not subject to the liability cap in Section 11.

1. These Terms remain in effect for as long as the Client uses the Services or maintains an active Subscription.
2. The Client may terminate a Subscription with 30 days' written notice; no partial-month refunds will be issued.
3. Krraft may suspend or terminate the Client's access at any time, with or without cause, and with or without notice, including but not limited to: (a) non-payment; (b) any actual or suspected breach of these Terms; (c) conduct Krraft deems, in its sole discretion, to pose a security, legal, reputational, or business risk; or (d) Krraft's decision to discontinue a product line or cease operations, in which case Krraft will provide reasonable notice where commercially practicable but assumes no liability for such discontinuation.
4. Upon termination for any reason, all fees paid remain non-refundable, and any outstanding fees become immediately due and payable.
5. Sections relating to Fees (for amounts owed), Intellectual Property, Limitation of Liability, Indemnification, Confidentiality, and Governing Law shall survive termination indefinitely.

The Client agrees to keep confidential any non-public business, technical, product, or pricing information disclosed by Krraft, and shall not disclose such information to any third party, including competitors of Krraft, without Krraft's prior written consent. This obligation survives termination of these Terms indefinitely. Krraft's confidentiality obligations regarding Client information are addressed in Section 6.

Krraft may update these Terms at any time at its sole discretion. Changes will be posted on Krraft's website and, where reasonably practicable, communicated to active Subscription clients. Continued use of the Services after any change takes effect constitutes binding acceptance of the revised Terms, whether or not the Client has actually reviewed them.

1. These Terms shall be governed exclusively by the laws of India.
2. Any dispute shall be subject to the exclusive jurisdiction of the courts at Bhubaneswar, Odisha, India, and the Client irrevocably submits to such jurisdiction and waives any objection to venue.
3. At Krraft's sole election, any dispute may instead be referred to binding arbitration conducted by a sole arbitrator appointed by Krraft, seated in Bhubaneswar, Odisha, under the Arbitration and Conciliation Act, 1996, with proceedings conducted in English. The arbitrator's decision shall be final and binding, and each party shall bear its own costs unless the arbitrator determines otherwise.

1. Entire Agreement: These Terms, together with any applicable Service Agreement, Subscription Agreement, or SOW, constitute the entire agreement between the parties, superseding all prior discussions, proposals, or understandings, whether written or oral.
2. Severability: If any provision is found unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
3. No Waiver: Krraft's failure to enforce any provision shall not constitute a waiver of Krraft's right to enforce that or any other provision at a later time.
4. Assignment: The Client may not assign or transfer any rights or obligations under these Terms without Krraft's prior written consent. Krraft may freely assign these Terms, including in connection with a merger, acquisition, restructuring, or sale of assets, without the Client's consent.
5. Force Majeure: Krraft shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, government action, internet or infrastructure outages, pandemics, or other force majeure events, and such events shall not entitle the Client to any refund or fee reduction.
6. Non-Solicitation: The Client agrees not to directly solicit for hire, engage, or contract with any Krraft employee, contractor, or consultant involved in delivering the Services, for a period of 12 months following the end of the engagement, without Krraft's prior written consent.
7. Independent Contractor: Krraft is an independent contractor, and nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

Krraft Email: hello@krraft.com

Address: Bhubaneswar, Odisha, India